Shipping policy

Our store policy clearly states that high-demand items may take 8–16 business days for delivery. The customer placed their order on May 9, 2026 and filed this dispute on May 20, 2026 before the agreed-upon delivery timeframe had expired.

The order was actively being fulfilled within the promised timeframe and a shipping label/tracking number has now been generated for the shipment.

The customer also did not contact our support team prior to opening this dispute to attempt resolution.

Attached are screenshots of the shipping policy, product page delivery estimate, and shipping documentation.